Answers to most things.
If you don't find what you're looking for, write to us at contact, we read everything.
Getting started
How do I start a conversation?
Download Calyn from the App Store, sign in, and type — or tap the mic and speak instead. You don't need to know what to say first. Calyn will meet you wherever you start.
Do I need an account?
Yes. You sign in with a one-time email code, or with Apple or Google. Your account is what lets Calyn remember your context from one conversation to the next.
Is Calyn on Android or the web?
Not yet. Calyn is an iPhone app today. Android is planned, and there is no web version.
Can I use Calyn in my language?
The app itself is in English, but the conversation doesn't have to be. Write or speak in your own language and Calyn will answer in it.
Privacy and data
Who sees what I tell Calyn?
Your conversations are tied to your account and access-controlled. They travel encrypted, are never sold, and are never used to train public models. Our privacy policy names every provider that processes them.
How do I delete my data?
From your profile you can reset your data or delete your account entirely. Both ask you to confirm first, then take effect immediately.
Can I export my data?
Yes. You can export a PDF summary of what you've been working on — useful to bring to a session with a human therapist. You'll find it in your profile.
Billing
Is there a free trial?
Yes. The first 3 days are free. After that, Calyn is $9 a week, $32 a month, or $159 for 6 months. Cancel during the trial and you won't be charged.
How do I cancel?
Subscriptions are billed through Apple. Cancel any time from your iPhone's settings (Settings → your name → Subscriptions) — your Calyn profile links you to the same place. You keep access until the end of your billing period.
Do you offer financial support?
Yes. If cost is the only thing keeping you from using Calyn, write to us at contact and we’ll work something out.
Safety
What if I'm in crisis?
Calyn is not a crisis service. If you’re in danger, please use a crisis line or your local emergency number. Calyn surfaces these any time it detects a moment that needs real human support.
Is Calyn a replacement for a therapist?
No. Calyn is for the moments between, before, or instead of sessions you can’t access. When you want a human, we help you find one.
How do you handle children and teens?
Calyn is for adults 18 and older. It isn't designed for children or teens, and we don't knowingly allow accounts for minors.
Still stuck?
Write to us at contact. A human responds within one business day.